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Last Updated: 11/01/23

These Terms and Conditions of Use (the "Terms") govern your use of [ Tilley + Me] (www.tilleyandme.com) and all related services, including but not limited to shopping, purchasing, and customer support.

By using the Website, you agree to these Terms. If you do not agree with these Terms, please do not use the Website.

TYPES OF MESSAGES: MARKETING

SMS Consent Communication:

Consent for SMS communications: Once you have consented to our company, we will not sell or share your SMS consent to any third party or affiliates. This is solely for communication with you, and we assure you that your phone number and SMS consent will not be shared with any third party or affiliates for marketing purposes.

1. Examples of message types: Marketing Promotions 

Types of SMS Communications:

Once you have consented to receive SMS, here is a sample of a marketing message that you might receive from us.

Examples: 

"🚨 Big Sale Alert! 🚨 Enjoy 20% off all travel, home, and pet essentials this weekend only! Shop now: www.tilleyandme.com Reply STOP to opt-out of SMS updates."

"🎉 Don’t miss out! Buy 2, Get 1 Free on all home essentials. Offer ends midnight! Shop now: www.tilleyandme.com Reply STOP to opt-out of SMS updates."

"Hey [Name], as one of our VIPs, you get early access to our exclusive 25% off sale! Shop now: www.tilleyandme.com Reply STOP to opt-out of SMS updates."

Message frequency:

You might receive approximately 2 messages per week regarding your request; this may vary.

Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt-in to receive SMS messages from Tilley + Me in the following ways:

• Verbally, during a conversation
• By submitting an online form (contact or checkout page) 
• By filling out a paper form

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Help:

If you are experiencing any issues, you can get help directly from us by emailing hello@tilleyandme.com

Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt-out at any time by texting "STOP."
• For assistance, email hello@tilleyandme.com " or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary

1. General

1.2. Updates: We may update these Terms from time to time. Your continued use of the Website after such updates constitutes acceptance of the revised Terms.

2. Privacy

3.2. Prohibited Activities: You agree not to engage in any activities that are illegal, infringe upon the rights of others, or violate these Terms.

4. Ordering and Purchasing

4.1. Product Information: We make reasonable efforts to ensure that the product descriptions and prices on the Website are accurate. However, we do not warrant that all information is error-free, complete, or current.

4.2. Orders: When you place an order through the Website, you are making an offer to purchase the products at the prices and terms stated. We reserve the right to reject or cancel your order for various reasons, including errors in pricing, product availability, or other issues.

4.3 Payment: We accept payment through various methods as specified on the Website, such as credit card, debit card, and online payment platforms. By providing valid payment information, you represent and warrant that you are authorized to use the payment method provided and that the provided payment information is true and accurate.

We reserve the right to verify the provided payment information and billing address prior to accepting any order. We take precautions to protect user payment data. However, we are not liable for any unauthorized access to or use of such information outside of our reasonable control.

5. Shipping and Returns

5.1. Shipping: We will make reasonable efforts to deliver your order promptly and in good condition. Shipping and delivery details are specified on the Website here

5.2. Returns and Refunds: Information regarding our return and refund policy can be found on the Website here.

6. Intellectual property

6.1 Content Ownership: All content on the Website, including text, graphics, logos, images, and software, is owned by Tilley and Me or its licensors. You may not use Tilley and Me's or its licensors' intellectual property without the prior written consent of Tilley and Me or the applicable licensor. Tilley and Me retains full ownership of all content and material on the Website. Any unauthorized use of Tilley and Me’s or its licensors’ intellectual property constitutes copyright infringement and a violation of these Terms and Conditions of Use.

7. Disclaimer of Warranty

7.1 Tilley and Me makes no representations, warranties, or guarantees regarding the accuracy, reliability, completeness, or timeliness of any content or material displayed on the Website. Any reliance on the Website content shall be at the user's own risk. Tilley and Me shall not be liable for any loss, damage, or harm arising from the use of or reliance on information contained on the Website. The Website content is provided "as is" and "as available" without warranty of any kind.

8. Limitations of liability

8.1 Under no circumstances shall Tilley and Me be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in any way related to the use of the Website, even if Tilley and Me has been advised of the possibility of such damages.

This includes, but is not limited to, loss of profits, business interruption, loss of revenue or anticipated savings, loss of business or personal data, damages caused due to delays, non-deliveries, missed deliveries, or service interruptions, or any other pecuniary loss arising out of the use of or inability to use the services on this Website.

This limitation shall apply regardless of whether the damages arise out of breach of contract, tort, negligence, strict liability, or under any other legal theory, regardless of whether Tilley and Me has been advised of the possibility of such damages, and even if the remedy fails of its essential purpose.

9. Promotions

9.1. Promotions: Terms and eligibility of promotions may be changed or revoked by us anytime.

10. Mobile Message Service

The Tilley and me mobile message service (the "Service") is operated by Tilley and Me, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Tilley + Me SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Tilley + Me through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Tilley + Me. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +1 (844) 328-7075 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Tilley and Me mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (844) 328-7075 or email hello@tilleyandme.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice Privacy policy.

11. Governing Law

11.1. Wyoming Law: These Terms are governed by and construed in accordance with the laws of the State of Wyoming.

12. Contact Information

12.1. Contact Us: If you have any questions or concerns about these Terms, please contact us at hello@tilleyandme.com